Scandic Hotel


Artur Michalczyk

Decoding Communication

The world became a virtual global village. People work in multinational companies or have international customers. Especially in software development and with the steady advances in communication technology the borders between countries have less significance than ever before. Life in today’s agile world is already extremely complex with various organizational setups, work methodologies, processes, industries, professions and individual personalities at play. Despite English being the global language, the intricacies and nuances of different cultures create many problems that can determine how effective a team or an individual becomes.

Being able to decode properly the communication across cultures may be the key to success or failure of a team or a project. It may determine if your colleagues and employees are motivated and satisfied or frustrated and unappreciated. Without the cultural awareness, we are susceptible to fall into the cultural traps that can cause misunderstanding, unnecessary conflict, frustration and ultimately failure. Being aware of how cultural differences affect the mix may give a different perspective and become a tool to navigate around some of the obstacles. Cultural patterns of behaviour and belief as well as stereotypes (often inappropriate) impact our perception, thinking and

The objective of this presentation is to make you aware of some of those cultural aspects and enhance your ability to deal with them.

Artur’s BIO

Artur Michalczyk has a global responsibility for NewVoiceMedia’s technology strategy, development and platform operations.

He joined in 2016, bringing over 20 years’ industry experience to the business, previously serving at Syniverse where he most recently held the role of Senior Vice President ESG Technology, responsible for global development and operations of its enterprise business unit.

Artur’s background in the context of software development and cultural diversity is quite extensive. He grew up and went to school in Poland under a socialist regime when Poland was still a mono-culture with most people cut off from the rest of the world where passports were restricted and the economic situation was making travel not viable for the majority of the population. But on his very first job out of school, he got to go to Germany and worked since then in various countries in multinational corporations on different continents for over 23 years.

One of the most successful teams that Artur has led, was in Germany, where in a team of 12 people there were nationals of Poland, Moldova, China, India, Italy, Germany, Turkey and USA who for the most part, were brought together for the first time.

You can find him on Twitter at @lumaarmi.